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Brand
Brand Identity & Creative Direction

Brands That Last.

A brand isn't a logo. It's the total sum of every decision — visual, verbal, behavioral — that tells the world what an organization believes. I've rebuilt legacy brands, built new ones from zero, and created the systems that make them hold at scale.

4 Major Rebrands
70yr Oldest Brand Rebuilt
20K+ Partners Served
Keep America Beautiful Ecrion Software IC-CS Group Loch Harbour // DHS Brand Architecture Visual Identity Systems GTM Strategy Implementation Science Keep America Beautiful Ecrion Software IC-CS Group Loch Harbour // DHS Brand Architecture Visual Identity Systems GTM Strategy Implementation Science

Brand
Dissection.

Every brand decision has a reason. Select a project below to see how each rebrand was diagnosed, what was built, and what moved as a result.

// Brand Anatomy
Positioning Shift
Cleanup Campaign
National Behavior Change Movement
IndustryNational Nonprofit — Environmental Behavior Change
Challenge70-year-old brand invisible to digital-native audiences; 20,000 affiliates with no coherent identity
ScopeComplete rebrand — identity system, digital infrastructure, PSA campaign, affiliate toolkit
ScaleNational — all 50 states, 20,000+ affiliate partners
Duration2020 – 2023
// Brand Strategy & Outcome

The Diagnosis: KAB had 70 years of equity and almost no digital presence. The brand read as a cleanup charity — not the mass behavior change organization it actually was. 20,000 local affiliates were executing without a coherent identity, diluting the national brand every day.

The Strategic Pivot: Repositioned KAB from "cleanup campaign" to "national movement." The new brand architecture had to work at two levels simultaneously — inspiring enough for national media, functional enough for a volunteer chapter in rural Montana to execute without a designer.

The Build: Ground-up identity system. New visual language, digital brand standards, affiliate toolkits, and the creative infrastructure behind the "Recycle Like Everyone's Watching" PSA — 160,000+ airings, $77.5M earned media value.

11.9M
participants mobilized through the rebuilt brand ecosystem — from near-zero digital presence to a nationally recognized movement
// Brand Anatomy
Positioning Shift
Enterprise Software Vendor
Human-Centered Document Platform
IndustryEnterprise SaaS — Document Automation
ChallengePowerful product invisible in a crowded, indistinct category; brand reading as generic B2B enterprise
ScopeIdentity, web rebuild, brand mascot, onboarding UX, GTM strategy, lead gen architecture
MarketGlobal — enterprise, international distribution
Duration2015 – 2016
// Brand Strategy & Outcome

The Diagnosis: Ecrion's product was genuinely differentiated. Their brand wasn't. In a category where every vendor looks the same — dark blue, dense specs, stock photography of servers — the brand was actively working against the sales process.

The Strategic Move: Humanize. The highest-leverage insight: enterprise software buyers are still humans. Introduced a brand mascot — a first for the category — specifically to reduce cognitive friction in technical documentation and onboarding, where churn risk is highest.

The Build: Complete identity overhaul. Web rebuild architected around conversion — every page mapped to a buyer stage. The mascot system extended across documentation, onboarding, and marketing to create a consistent, memorable brand experience at every touchpoint.

1st
in category to introduce a brand mascot system — zero enterprise doc automation competitors had done it. Zero.
// Brand Anatomy
Positioning Shift
Consulting Agency
Implementation Science Practice
IndustryStrategic Communications & Creative Consulting
ChallengeBuilt from zero — needed a brand that positioned IC-CS as a strategic partner, not a vendor
ScopeComplete brand build — name, identity, positioning, methodology framework, comms architecture
MarketMulti-vertical — nonprofit, tech, government, entertainment
Duration2015 – Present
// Brand Strategy & Outcome

The Challenge: Building your own brand is the hardest brief. No client. No brief. No constraints other than the truth of what you actually do. IC-CS needed a brand that could credibly span nonprofit, tech, government, and entertainment — four verticals with almost nothing in common superficially.

The Strategic Insight: The through-line wasn't the vertical — it was the methodology. "Implementation Science" — closing the gap between strategy and real-world behavior change — applies everywhere. The brand was built around the method, not the market.

The Build: Identity system, positioning framework, website, and the proprietary "Implementation Science" methodology brand that now anchors every client engagement. Built to grow from a two-person practice to a multi-vertical consultancy without a rebrand.

10yr
brand built to last — IC-CS has operated across 4 verticals, 10+ years, without a rebrand. That's the proof of strategic architecture.
// Brand Anatomy
Positioning Shift
Government Report
Award-Winning Interactive Experience
IndustryFederal Government — DHS Science & Technology Directorate
ChallengeFederal communications constrained by Section 508, multi-tier approval, zero-fail environment
ScopeBrand operations, interactive media, internal comms, national digital distribution
ConstraintSection 508 compliance — 100% required across all deliverables
Duration2017 – 2019
// Brand Strategy & Outcome

The Constraint Is the Brief: Federal brand work is the ultimate test of creative discipline. Section 508 compliance, multi-tier stakeholder approval, zero-fail distribution requirements — every constraint is non-negotiable. The brand question becomes: how good can we make this within an essentially immovable framework?

The Answer: Better than anyone expected. The "Mobilizing Innovation" interactive annual report for DHS S&T set a new standard for what federal digital communications could be — visually compelling, fully accessible, and institutionally credible all at once.

Recognition: The NAGC — National Association of Government Communicators — awarded it First Place in Electronic Publication and Blue Pencil Award of Excellence in Internal Communications. The work proved that compliance and quality aren't in tension. They're both disciplines that reward rigor.

NAGC
1st Place — Electronic Publication + Blue Pencil Award of Excellence. Federal brand work that won national recognition.

Brand Is Not Decoration.

A brand is a belief system. It's the answer to "why should I care?" — delivered consistently, at scale, across every touchpoint from a national PSA to a local affiliate event.

Most organizations treat brand as a design problem. I treat it as a systems problem. The visual identity is the output. The strategy, architecture, and governance behind it is the work.

I've rebuilt a 70-year-old national institution, humanized enterprise SaaS, built a practice brand from scratch, and made federal communications win national awards. The methodology is the same. The application changes.

Brand Principles

How I
Build Brands.

01
Diagnosis First

I don't touch a brand before I understand why it's broken. Discovery, competitive landscape, stakeholder interviews, audience research — the creative brief writes itself when the diagnosis is right.

02
Strategy Is the Product

The logo is the last thing I design. Positioning, architecture, voice, and governance come first. A brand built on a weak strategic foundation will need a rebrand in three years. I build them to last.

03
Built to Scale

A brand that only works at headquarters isn't a brand — it's a style guide. Every system I build is tested against the hardest execution scenario: a local affiliate with no designer, no budget, and ten minutes.

04
Compliance Is Discipline

Section 508. Federal approval pipelines. 20,000 affiliate partners. Every constraint I've worked within has made the brand stronger. Constraints force the clarity that unrestricted design rarely achieves.

05
Behavior Is the Proof

A brand isn't working until behavior changes. Participants mobilized. Conversions increased. Churn reduced. Awards won. I measure brand success by what people do, not what they say.

06
Human Always Wins

Enterprise. Federal. National nonprofit. Gaming. Entertainment. Every vertical eventually reduces to the same question: what does a human need to believe to act? Get that right and the rest follows.

Keep America BeautifulNational Rebrand
Ecrion SoftwareSaaS GTM
IC-CS GroupBrand Build
Loch Harbour / DHSFederal Ops
One Thousand VoicesNGO Identity
Keep America BeautifulNational Rebrand
Ecrion SoftwareSaaS GTM
IC-CS GroupBrand Build
Loch Harbour / DHSFederal Ops
One Thousand VoicesNGO Identity
Visual Identity SystemsCore
Brand ArchitectureStrategy
Implementation ScienceMethod
Section 508 ComplianceFederal
Affiliate SystemsScale
GTM StrategyGrowth
Visual Identity SystemsCore
Brand ArchitectureStrategy
Implementation ScienceMethod
Section 508 ComplianceFederal
Affiliate SystemsScale
GTM StrategyGrowth
Build
Ready to Build Something That Lasts?

Your Brand.
Built Right.

Not a logo refresh. A complete brand system built to hold at scale — for 5 years, 50 states, or 20,000 partners.

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Tim Shephard Creative Direction — Brand Identity & Systems

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